In this area we will provide information to common questions you may have about your orders and our website.

How does the rewards points system work?

Please head to our Rewards Portal for a step-by-step guide on how to acquire your rewards points and to use them:

Do you offer free shipping?

Unfortunately we are not offering free shipping over $49 anymore. We have changed our shipping cost recently. All orders that are past 1 LBS must be shipped with priority mail. Because regular first class mail only takes up to 15 ounces. We apologize for this change on our shipping methods.

Do you accept International Credit/Debit Cards?

Unfortunately we do not accept International Credit/Debit Cards for they are not established in the United States.

Why is my card not working?

Credit/Debit cards are declined automatically our system due to billing addresses not matching or incorrect information. Funds will be back into your account in 2-3 Business days. 

How can i exchange items?

Please head to our returns portal for more information about exchanges and returns:


I'm new to this whole e-cigarette thing. Where do I start?

First things first... You’re going to need a Starter Kit. This includes the charger for the battery, the battery (bottom part) and a Clearomizer (top part). 

The clearomizer has a coil or head which heats up the e-liquid, creating vapour. Every 2 weeks on average (depending how often you use the unit) this coil or head will burn out. You will be able to either taste the burn, or it will eventually stop creating vapour. In the majority of our clearomizers this coil or head can be replaced, saving you money on buying new clearomizers.

Now the e-liquid, with all the flavour and percentages it can seem a little confusing, but we assure you it isn’t. As with food and drink, you’ll never know which one is for you until you try it. However, Virginia Tobacco, Menthol Special Blend and Strawberry Bliss are popular choices which never seem to disappoint.

The percent is the amount of nicotine in the e-liquid. For example 1.8% = 18mg. Our 1.8% is based on a 20 per day smoker. For those who would like a little more we have 2.4%, and for those who would like a little less, we have 1.2%, 0.6% and 0.0%.

Why doesn't my discount code work?

If you have an item that is on sale or if you already have a discount that is applied the discount code box will not appear. Our system only allows 1 discount/discount code per order. 

How long will a 10ml bottle of e-liquid last?

Everyone is different so your mileage may vary! Some people like to vape away all day while other people like to stick to their designated ‘vaping’ breaks. As a rough guide, an average 20 a day smoker of traditional cigarettes gets through a 10ml bottle every 10 days or so.

What strength liquid do I need?

The strength of e-liquid needed correlates with the number of tobacco cigarettes smoked per day 

If smoking in excess of 20 per day then 2.4% is advised. 

If smoking around 20 per day then 1.8% is advised

If smoking around 10 per day then start at 1.2%

If you are using an e-cig to help you stop smoking then reducing your e-liquid strength to 0.6% can be achieved within 3 - 6 months of vaping if desired.

How long does my battery last before I need to recharge it?

The length of time your battery will last between charges will depend on the capacity it has and how often you use it. 

Gemini = 2-4 hours of use (approximately)

650mAh = 6-8 hours of use (approximately)

900mAh = 9-11 hours of use (approximately)

1100mAh = 12-14 hours of use (approximately)

1300mAh = 15-16 hours of use (approximately)

How do I fill my clearomizer with e liquid?

To fill a 'top filled' clearomizer with e-liquid, simply unscrew the black mouthpiece and tilt the unit to a 45 degree angle. Then simply pour the e-liquid into the barrel. Avoid getting it down the central metal barrel (as this may cause it to leak).  Do NOT over fill it.

To fill a 'bottom filled' clearomizer, turn the clearomizer upsidedown with the mouthpice pointing to the floor and unscrew the metal base from the bottom. Then while holding the clearomizer at a 45 degree angle, pour the e-liquid around the tube in the middle. The e-liquid should be poured into the 'outer chamber' only, otherwise the clearomizer may leak. Put the base back on and turn the clearomizer upright. Let the e-liquid soak into the coil for a few minutes.

How often do I need to replace my clearomizer?

How often do you use it? On average, a clearomizer lasts 1-3 weeks. However, many people use the same clearomizer for months without a problem.

You’ll know when to change it because it will start to taste a little burnt and/or will stop producing vapour.

What about the health issues?

Electronic cigarettes do NOT contain tobacco so they do not burn in the same way as traditional cigarettes. They do not produce ash, carbon monoxide, benzene or any of the other dangerous by-products which result from burning tobacco.

The vaporization process produces no smell or residue. People nearby do not face the passive smoking dangers that are associated with traditional cigarettes.

Scientific research carried out so far has concluded that electronic cigarettes are substantially less harmful than traditional cigarettes. One study has concluded that the risks are equivalent to those of using nicotine patches. Vapouriz electronic cigarettes are not for the use of those under 18 and they should always be kept away from children. They are not recommended for women who are pregnant or breast feeding.

What is TC Vaping / Temperature Controlled Vaping?

You set the temperature you want the atomiser to run at versus selecting the voltage or power output of the mod. This means that when you press the power button the e-cig mod monitors the temperature and intelligently adjusts the power to keep the coil at the desired temperature and maintain it.

What's the difference between VG and PG E-Liquids? What does it mean?

Vegetable Glycerin (VG) e-liquid is a thick, slightly sweet liquid that produces luscious clouds of vapour. VG e-liquids deliver less of a throat hit. A minority of users complain about a build-up of phlegm in the throat.

Propylene Glycol (PG) e-liquid is much thinner and produces more of a throat hit than VG – this simulates the feel of smoking more authentically. 

However, PG e-liquid may cause sensitivity in some users. We would then recommend using the VG e-liquids instead.

How long will it take for my products to arrive?

It depends on the shipping method that you choose on check out and which state you reside. We offer same day shipping and we are based out of Las Vegas, Nevada.

There’s e-liquid in my mouth

This can sometimes happen if the clearomizer has flooded, the cartridge overfilled, or if the e-cig has been drawn on too hard. However, the number one cause is keeping your e-cig upside down or putting pressure on the clearomizer by keeping it in your pocket. We suggest keeping it upright at all times to ensure that the liquid is always kept below the top printed line on the clearomizer.

E-liquid may taste bitter so rinse your mouth out with water if this occurs. Use a paper towel to mop up any excess liquid you can see on and around the e-cigarette and make sure it’s as dry as possible before trying to use it again. Please be rest assured that small amounts of e-liquid will not have a negative impact on your health.